The launch of the Wii U has gotten off to something of a rocky start, with reviewers unimpressed by the offering of launch titles and many griping over the long firmware download required to take the system online. The ever confident Nintendo President Reggie Fils-Aime is not worried about the criticism coming from the enthusiast press, however.
"Reviews of a system or review of a game really come down to the quality and capability of the reviewer," he said. "There has been a range of comments and commentary. But when I go on Miiverse and see how consumers are reacting to games like ZombiU or … Call of Duty, that tells me we're doing something very, very positive. Similarly, when I go on other consumer social networks and see other consumer reaction that is positive, I know we've done well."
There are also fears that the Miiverse will be brought down on Christmas Day as families plug in their Wii U for the first time. Fils-Aime is confident, however, that launch day troubles for the social network will not be repeated on Christmas.
"Without getting into a lot of technical details, the Miiverse [problem] was not purely driven by capacity," Fils-Aime said. "That gives us confidence that come Christmas morning, those servers will not be challenged in the same way. Come Christmas morning, the Wii U will be available globally. We know there will be a lot of consumers utilizing their Wii U for the very first time. So we're working very hard to make sure the initial customer experience is a good one."
"Every time we launch a new system, there are significant challenges," he added. "There's everything from supply to making sure the new offering meet our expectations. In the digital, connected services area, much of what we're doing is groundbreaking, so we are having to learn as we go to make sure the consumer has the very best experience possible."
One major feature that has been delayed is Nintendo TVii, though Fils-Aime is confident it will launch in December. "On launch day for us, Nintendo TVii wasn't at a point where we wanted it to be," he said. "It was not the compelling innovative product we wanted it to be and we needed it to be."